1. Introduction
Welcome to diva4's Privacy Policy. This document outlines how diva4 Gaming Ltd. ("diva4", "we", "us", "our") collects, processes, stores, and protects the personal data of our users ("you", "your", "player"). By creating an account or using any services on the diva4 platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.
diva4 is committed to protecting your privacy and maintaining the confidentiality of your personal information. We comply with applicable international data protection regulations and employ industry-standard security measures to safeguard your data. This Privacy Policy applies to all services offered through diva4.cam, including casino games, sports betting, live dealer games, togel (lottery), sabung ayam (cockfighting), and all payment processing functions.
We understand that Indonesian players entrust us with sensitive personal and financial information. This Privacy Policy explains what data we collect, why we need it, how we use it, who we share it with, and what rights you have regarding your personal information.
Key Principle: diva4 will never sell, rent, or trade your personal information to third parties for marketing purposes. We only share data with trusted service providers necessary to deliver our services, and only as described in this policy.
2. Information We Collect
2.1 Information You Provide Directly
When you register a diva4 account, we collect personal information that you provide voluntarily:
- Identity Information: Full legal name, date of birth, gender, nationality, Indonesian National ID (KTP) number or passport number
- Contact Information: Email address, phone number (mobile), residential address (street, city, postal code, province)
- Account Credentials: Username, password (stored in encrypted hash format), security questions and answers
- Financial Information: Bank account details (account number, bank name, account holder name), e-wallet identifiers (OVO/DANA/GoPay registered phone number), cryptocurrency wallet addresses
- Verification Documents: Government-issued ID photos (KTP front/back, passport, driver's license), selfie photographs, proof of address documents (utility bills, bank statements)
- Communication Data: Messages sent to customer support via live chat, email, WhatsApp, or in-app messaging, including attachments
2.2 Information Collected Automatically
When you access diva4, we automatically collect technical and usage data:
- Device Information: IP address, device type (mobile/desktop/tablet), operating system (Android/iOS/Windows/macOS), browser type and version, screen resolution, device unique identifiers
- Usage Data: Pages visited, games played, bet history, deposit and withdrawal transactions, session duration, click patterns, navigation paths, timestamps of all activities
- Location Data: Approximate geographic location derived from IP address (country, region, city level), time zone
- Cookies and Tracking Technologies: Session cookies, authentication tokens, preference settings, analytics data (see Cookie Policy section below)
- Gameplay Data: Game outcomes, betting patterns, win/loss records, bonus usage, wagering progress, game preferences
2.3 Information from Third Parties
We may receive information about you from third-party services:
- Payment Processors: Transaction confirmation data from banks (BCA, BRI, Mandiri, BNI), e-wallet providers (OVO, DANA, GoPay), and cryptocurrency networks
- Verification Services: Identity verification results from KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance providers
- Marketing Partners: If you arrive at diva4 through an affiliate link, we may receive referral information (non-personally identifiable)
3. How We Use Your Information
diva4 processes your personal data for the following legitimate purposes:
3.1 Service Delivery and Account Management
- Create and maintain your player account
- Process deposits, withdrawals, and financial transactions
- Provide access to casino games, sports betting, and other entertainment services
- Track betting history and game outcomes for fairness and dispute resolution
- Calculate and credit bonuses, cashback, and promotional rewards
- Manage VIP tier status and exclusive benefits
3.2 Legal Compliance and Security
- Verify your identity and age (21+ requirement enforcement)
- Comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations
- Detect and prevent fraud, money laundering, and other illegal activities
- Identify problem gambling behavior and enforce responsible gaming measures
- Investigate disputes, chargebacks, and Terms & Conditions violations
- Respond to legal requests from government authorities or regulatory bodies
3.3 Customer Support and Communication
- Respond to inquiries, complaints, and support requests via live chat, email, or WhatsApp
- Send transactional notifications (deposit confirmations, withdrawal updates, bonus credits, account security alerts)
- Provide personalized assistance through customer support agents
- Notify you of important changes to Terms & Conditions, Privacy Policy, or service availability
3.4 Marketing and Personalization (With Consent)
- Send promotional emails about new games, bonuses, tournaments, and special offers (you may opt out at any time)
- Personalize game recommendations based on play history
- Deliver targeted promotions relevant to your betting preferences
- Invite you to participate in surveys or feedback programs
3.5 Platform Improvement and Analytics
- Analyze user behavior to improve website usability and game selection
- Monitor platform performance, load times, and technical errors
- Conduct A/B testing for features and interface optimization
- Generate aggregated, anonymized statistics for business intelligence (no personally identifiable data)
4. Legal Basis for Processing (GDPR Compliance)
Under international data protection laws, diva4 processes your personal data based on:
- Contractual Necessity: Processing required to fulfill our Terms & Conditions (account management, transaction processing, service delivery)
- Legal Obligation: Processing required to comply with KYC, AML, age verification, tax reporting, and other regulatory requirements
- Legitimate Interests: Processing for fraud prevention, security monitoring, dispute resolution, and platform improvement (balanced against your privacy rights)
- Consent: Processing for marketing communications, optional analytics, and non-essential cookies (you may withdraw consent at any time)
5. Data Sharing and Third-Party Disclosure
diva4 does not sell or rent your personal information. We share data only with trusted third parties necessary to operate our platform:
| Third-Party Category |
Purpose |
Data Shared |
| Payment Processors |
Process deposits and withdrawals via bank transfer, e-wallets, and cryptocurrency |
Name, account numbers, transaction amounts, timestamps |
| KYC/AML Verification |
Identity verification, age confirmation, fraud prevention |
ID documents, name, date of birth, address, selfie photos |
| Game Providers |
Deliver casino games, live dealer streams, sports betting data |
User ID (pseudonymized), bet amounts, game outcomes |
| Cloud Hosting |
Store data securely on encrypted servers |
All account and transaction data (encrypted at rest) |
| Customer Support Tools |
Manage live chat, email, and ticket systems |
Name, email, support conversations, account details |
| Analytics Providers |
Track website performance, user behavior (aggregated) |
IP address, device type, pages visited (anonymized) |
All third-party service providers are contractually bound to protect your data and use it only for the specific purposes we authorize. We conduct due diligence to ensure partners meet international data security standards.
Legal Disclosure: diva4 may disclose your personal information if required by law, court order, government investigation, or to protect our legal rights, prevent fraud, or ensure player safety.
6. Data Security Measures
diva4 employs multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- 256-bit SSL Encryption: All data transmitted between your device and diva4 servers is encrypted using bank-grade SSL/TLS protocols
- Encrypted Data Storage: Personal data stored on our servers is encrypted at rest using AES-256 encryption
- Two-Factor Authentication (2FA): Optional 2FA via SMS or authenticator app for enhanced account security
- Password Hashing: Passwords are hashed using bcrypt with per-user salt (we cannot view your plaintext password)
- Cold-Storage Crypto Wallets: Majority of cryptocurrency funds stored in offline cold wallets to prevent hacking
- Firewall Protection: Advanced firewall systems block malicious traffic and DDoS attacks
- Access Controls: Strict internal policies limit employee access to personal data on a need-to-know basis
- Regular Security Audits: Third-party penetration testing and vulnerability assessments conducted quarterly
- Fraud Detection Systems: AI-powered monitoring identifies suspicious betting patterns and unauthorized account access
Despite our best efforts, no internet-based platform can guarantee 100% security. You are responsible for maintaining the confidentiality of your login credentials and should never share your password with anyone.
7. Cookie Policy
diva4 uses cookies and similar tracking technologies to improve your experience:
- Essential Cookies: Required for login, session management, and security (cannot be disabled)
- Functional Cookies: Remember preferences like language, currency, and display settings
- Analytics Cookies: Track usage patterns to improve platform performance (anonymized data)
- Marketing Cookies: Deliver personalized promotions and track campaign effectiveness (requires consent)
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
8. Data Retention
diva4 retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy:
- Active Accounts: Data retained for the duration of account activity plus 5 years after closure (regulatory compliance)
- Transaction Records: Financial transaction data retained for 7 years (tax and audit requirements)
- KYC Documents: Identity verification documents retained for 5 years after account closure (AML compliance)
- Marketing Communications: Deleted immediately upon opt-out or account closure
- Anonymized Analytics: Aggregated, non-personally identifiable data may be retained indefinitely
After retention periods expire, data is securely deleted or anonymized beyond recovery.
9. Your Privacy Rights
Under international data protection laws, you have the following rights regarding your personal information:
- Right to Access: Request a copy of all personal data diva4 holds about you
- Right to Rectification: Correct inaccurate or incomplete information in your account
- Right to Erasure (Right to be Forgotten): Request deletion of your data (subject to legal retention requirements)
- Right to Restriction: Limit how we process your data in certain circumstances
- Right to Data Portability: Receive your data in a machine-readable format for transfer to another service
- Right to Object: Opt out of marketing communications or analytics tracking at any time
- Right to Withdraw Consent: Revoke consent for data processing where consent was the legal basis
To exercise any of these rights, contact diva4 at [email protected] with your account details and specific request. We will respond within 30 days.
10. International Data Transfers
diva4 operates internationally, and your data may be transferred to and processed in countries outside Indonesia. We ensure adequate protection through:
- Standard contractual clauses approved by international data protection authorities
- Verified compliance with Privacy Shield frameworks (where applicable)
- Data processing agreements with all international service providers
11. Children's Privacy
diva4 strictly prohibits use by individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that a user is underage, we will immediately close the account, delete all associated data, and forfeit any balances. Parents or guardians who believe their child has provided information to diva4 should contact us immediately.
12. Changes to This Privacy Policy
diva4 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be notified via email or prominent website notice at least 30 days before taking effect. Continued use of diva4 after changes constitutes acceptance of the updated policy.
13. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Your Trust Matters: At diva4, we recognize that your privacy is fundamental to our relationship. We are committed to transparency, security, and respect for your personal information. Thank you for trusting us with your data.